Refund policy

All sales are final no cancelations, return is at the disgression of the owner

 

DRILL SHORTAGE POLICY

If you placed an order when an expected amount of drills for a chart we will send out the needed amount free of charge for the first time on each canvas/kit

if you choose not to wait till the end of the kit to see if there were further drills needed we will request shipping for any additional batch however drills will remain free as long as amounts are not flagged as suspicious.

 


To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. If you decide to request a cancelation we keep a 25% restocking fee as the artists have already been paid.

To request a return or cancelation, you can contact us at Jadedgemshop@gmail.com. 

*note if your return or cancelation is accepted you will receive a response, if you get no response for 7 days try again as it may have gone to spam.

If you return you are responsible for return shipping and or will accept a 25% restocking fee for all orders total (this fee is what goes to pay the artist which is why all cancelations/returns have a 25% fee).

You can always contact us for any return questions at Jadedgemshop@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like Custom orders or Measured drill orders.

Unfortunately, we cannot accept returns for those.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Jadedgemshop@gmail.com.