The Crystal Ball

What are your diamond drills made from?
All diamond painting drills are made of RESIN.

Why does drill order (conversion kits, custom drills orders) processing takes so long?
Jaded Gem Shop is currently a one person operation. The owner, Jade, has to edit labels, print and cut labels, individually weigh each drill color, double seal each packet of drills for each order which can take some time especially when the waiting list is 20 orders long. She does strives to for fill orders as quickly as possible.

How much is shipping?
Shipping is calculated at checkout. Add items to your cart to see the exact fee.

Jaded Gem Shop does not provide estimates, nor is responsible, on any duty, VAT, taxes or clearance charges that may be applicable outside of the USA. Buyer is solely responsible for understanding and complying with the import requirements of the destination country.

Has my order shipped?
You will receive an email notifying you when your order has been processed and is shipped.

How fast will I get my items?
For diamond paintings, orders can take 3-12 weeks to be shipped as stated in multiple locations on the website.

For diamond painting drill orders, you can expect 6-12 weeks as all drill orders are filled in the order received. We strive for faster processing times, but cannot be responsible for events out of our control.

Once shipped, items should arrive to you in 3-7 business days.

Where do you ship from?
All items are sent from our location in California. unless you request dropshipping.